Returns & Exchanges

Creating Your Return or Exchange 

Just download our easy-to-use returns form and follow the steps and we will get your refund, exchange, or credit to you as soon as we can safely see your return is on its way. Download our Return and Exchange form here. 

Your Boody Guarantee

If you are not entirely satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, you may return it to us within 30 days for replacement, exchange, or a refund (excludes women's and men's underwear and women's bodysuits for hygiene reasons – Bras do not classify as underwear). Read our full Returns Policy Below.

Returns and Exchange Policy

We take every measure to ensure that our production standards are both ethical and quality-assured. We know you're going to love your Boody but if for any reason you have any issues, please lodge a return by completing the above web form.

You can return any item (except Underwear and ladies' Bodysuits) within 30 days of purchase if the item is unused and in its original condition and packaging. For hygienic reasons, we do not accept exchanges or refunds on underwear/bodysuits, except in the case of a faulty garment, in which case we will organise an immediate replacement sent to you free of charge. We will, however, accommodate a return or exchange for unopened underwear in the case of first-time purchases based on size uncertainties. 

Boody is most accommodating in terms of sizing but please check our size chart prior to purchasing if you are unsure, feel free to contact us and our team will happily assist you. We will replace incorrect sizing if the garment is unworn and in its original packaging.

All returns/exchanges inquiries will be responded to by our Customer Support team by using the Returns/Exchanges form. In the event you have incorrectly ordered products/sizes we will gladly assist - just get in touch!

The cost of returning the item(s) is free* except if it is purchased on sale/marked down (see below). Please note that products bought on our online store cannot be returned/exchanged at one of our stockist locations nor can we accept returns/exchanges for products purchased through one of our stockists. The shipping costs on orders under our free shipping threshold are non-refundable.

Sale/Marked Downs: There are no refunds on Sale/Marked down items (unless the item is faulty). Exchanges on sale items are only permitted for a different size of the same garment (not colour or style). The customer is responsible for the cost of returning the exchange item to our offices and we will cover the cost of getting the replacement item back to the customer. The same criteria in terms of condition and hygiene applies in these instances.

Please note that it will take on average 5-7 working days to receive your refund (depending on your bank).

*Free returns and exchanges are limited to one occurrence per order. If an item(s) is returned but no exchange is taken and the value of the remaining items purchased is below the free shipping threshold, the cost of the courier will be deducted from the refund amount on the returned item. Refunds on orders that were paid for using PayJustNow will have a charge of 5.5% deducted from the refund amount and those that were paid using "MasterPass", "Scan to Pay", "Zapper" or "Auto EFT" will have 3.75% deducted from the refund amount.

Returns and exchanges to and from Power Stations / Plots / Farms / Remote Areas / Townships / Embassies / Consulates (as defined by the courier company) will incur a surcharge of R300.00.